Frequently asked questions
More answers and help topics are on our help page

Does the digital edition work with WebTV?

Our tests indicate it does NOT. If you have WebTV and can successfully view the actual .pdfs of the sample pages, please drop us a line.

Should I subscribe to the digital edition if I only have a 56K dialup connection or slower?

It's up to you. You'll get the most from the service if you have a high-speed, broadband connection. This includes cable modem, ISDN, DSL, T-1 or T-3 access (the latter two often are found in colleges and businesses). Measure your connection speed through the links on our main page

Probably the best connection you'll even get out of a 56K modem is 48 kilobits per second (with your fingers crossed and the wind blowing the right direction). When you get more than a few miles from the phone company's central switching building, if your copper phone wire is old or if there is electrical interference, your connection could drop to 33.8 kbps, 21.6 kbps or 14.4 kbps or even 9.6 kbps. Anything slower than the 40s probably would not be a pleasing experience.

If you are unsure, we invite you to try viewing our sample issue on the homepage. With a cable modem, for instance, the daily thumbnails page or a typical .pdf page (about 180k) will take 5 or 10 seconds to download. With a slower dialup connection, each page may take a minute or two to download.

How do I move around the .pdf page, zoom in or zoom out?

If your browser is configured configured correctly, when you click on a thumbnail of a page your computer launches Adobe Acrobat Reader as a helper application (program) within your browser (Internet Explorer or Netscape Communicator)

At this point, you will see your browser's toolbar across the top of the screen and a second toolbar below it that belongs to Acrobat. You must use the Acrobat tools to do things within the page:

» Magnifying glass tool: Click on it. Your cursor changes to a magnifying glass. Now click on the newspaper page. Each time you click, the magnification gets bigger. If you are viewing the page zoomed out, you may click and drag the magnifying glass to lasso an area of the page; when you let go, Acrobat Reader zooms in to that area of the page.

To zoom out, hold down the Control and Alt keys down [WINDOWS] or the Option key [MAC]. The plus sign inside the magnifying glass cursor changes to a minus sign. Now when you click on the page, it will zoom out

» Zooming by percentage/fitting to your screen: At the bottom left of the Acrobat Reader window there is a percentage number. You can click in the percentage window, change the number, and hit Enter to zoom numerically.

Or, touch the triangle to the right of the percentage number. This pulldown gives you pre-set zoom percentages (200%, 100%, 50% etc.) or the option to zoom the page to fit your browser window, fit it to the width of your window, or show it actual size.

» Hand tool: Click the hand tool, then click, hold your left mouse button down and drag on the page. It moves the image up/down or left/right within the browser window. (the scroll bars on the right and bottom do the same thing. One viewing choice would be to view the page at actual size (100%) or larger for reading comfort, then use the hand tool or scrollbars to slide parts of the page into view.

For additional Acrobat Reader tools and techniques, please read the Acrobat Reader help files that came with the program or Acrobat Reader help files from Adobe's Web site. The Herald does not give further tech support or training on specific programs.

I'm done reading a Herald page. How do I get back to where I was and see more?

Simply click on your browser's Back button.

If you accidentally closed the window containing the page, you'll have to create a browser window (File>New) and enter the address of the Digital Herald again ( or select it from your Favorites/Bookmarks list.

When I click on the thumbnail for a page, my computer ask me if i want to download a file. What's going on?

Most likely it means you do not have Adobe Acrobat Reader installed or do not have it configured properly as a helper program for your Web browser.

When installed properly, your browser realizes that the Digital Edition page you want to see is a .pdf file. It automatically lauches Reader within your browser as a helper program.

How do I download and install Acrobat Reader?

get acrobat Use the link here (also found on the Digital Herald main page or on any day's thumbnails pages) to go to the Web site. Adobe asks some basic questions about your computer, then lets you download the file. Pay attention to what folder you download it to.

The Acrobat Reader installer program is a rather large file and may take several minutes to download. It should automatically decompress itself and launch the installation program. But if you get a message about the file being corrupted, don't panic. Locate the Acrobat installation program you just downloaded (it's name is something like "acro50.exe" You DID pay attention to where you chose to download it to, didn't you?). Double-click on the installer program and see if it works this time. (Otherwise, you may have to download it again from Adobe).

Once you install it and restart your computer, it will ask you to accept the user agreement the first time you use it. After that you will be able to view Herald page files with just a click and no further hassle or downloads.

Before subscribing to Digital Edition, please make sure you have Acrobat Reader up and running. Load one of the sample-issue pages to test whether it opens the page in Acrobat Reader.

Can I print the pages?

It's possible, but don't expect stunning results. When the pages are converted to .pdfs, images and advertisements are compressed and resampled to reduce the file size but still give a pleasing appearance on a computer monitor. You may get odd color shifts in the photographs and distortion from the compression, not to mention extraneous markings in the page's margins.

If you want to capture a page to preserve a memory, we suggest you order one of our 13x19-inch glossy page reprints. They are created from the original publication's page files and high-resolution photos. Pages are available flat, with a hand-cut matte or matted and framed ready for gift-wrapping or hanging. Full-size aluminum printing plates also can be ordered.

We also sell glossy 8x10 and 5x7 reprints of photographs taken by our awarding-winning photography staff.

Full details on reprints can be found on our reprints page

When I print the pages, all it get is part of a page

» [WINDOWS] To fit to page: Under FILE>Page Setup, look for a checkbox "Fit to page". This will automatically resize the newspaper page to the size of the sheet of paper chosen in your printer setup.

» [WINDOWS] To change paper size or horizontal/vertical orientation: Under FILE>Page Setup click on Properties. Click on the Paper tab. Choose the size and orientation of the paper your printer will be printing on. Click OK.

» [WINDOWS] To change the percentage enlargement: Under FILE>Page Setup click on Properties. Click on the Layout tab. Click "Custom" and choose a percentage scaling size. Click OK.

>With some printers, this is found under FILE>Page Setup... Properties... tab marked Graphics... change percentage. » [MAC] To fit to the page: FILE>Print... Pull down "General" to "Acrobat Reader". Check "Fit to Page"

» [MAC] To change the percentage printing size: FILE>Page setup... change the percentage and paper orientation as desired.

If the info above doesn't solve your problem, please consult your printer's manual or the Acrobat Reader help files from Adobe. The Herald does not give further tech support or training on specific programs, computers or printers.

May I reproduce stories, photos or pages in print on a Web site or post stories to discussion groups or lists?

Absolutely not, unless you have our prior, written permission.

Just like the paper edition, the content is the copyrighted property of The Sharon Herald Co., and we reserve all reproduction rights. Contrary to popular misconception, just because you can right-click on something and copy it, this does not give you the right to reproduce it.

See our user agreement for more details.

Why is a page or two missing sometimes?

Occasionally we are unable to generate a .pdf of a page. Often it involves the complexity of an advertising image, the format in which is came from an advertising agency or how it was produced here. We are working to ensure there are few or no missing pages.

If a page is missing, we try to remove it from the edition's thumbnail-link page. On the other hand, if you see a broken link for a page's thumbnail image yet there is a file size listed above it, the page should be there if you click on it; just the thumbnail is missing.

Can I search for words or stories within the digital edition?

With a .pdf page in front of you, you can click on Acrobat's binoculars icon at the top right of your toolbar to search the text of the single page in front of you.

You can search through all the pages of entire issues using our Digital Edition search page. Enter keywords as directed and you will get a list of links to pages that have those terms.
Please note these limitations:
  • The search engine reindexes the site daily, but today's issue may not be captured by the index for several hours after it is posted or even until the next day.
  • The search may occasionally point you to issues that are no longer available. Issues are online for one month after the day of publication

Is there some way to flip through a section rather than viewing one page at a time?

Not for now. We may someday offer editions grouped by section, but it makes the download sizes unwieldy while adding more work on our end. A searchable Acrobat index of one or more issues also is on the wish list for the future, as is the addition of hotlinks throughout the .pdf pages.

When is each day's edition be available?

About the same time that the first copies of our print edition are being delivered to news dealers and subscribers. Are target online times are roughly 1 a m.

Can I change my username or password?

You can only change your password. Once you sign into your account, that option will be available to you.

May I share my logon with others

Nope. Details are spelled out in the user agreement

Where are TV Spectrum and some of the locally produced tabloid inserts?

Because TV Spectrum and tabs are produced slightly differently than the rest of the paper, it's a little trickier to get them online as .pdfs. We hope to resolve this shortly. The TV grids in TV Spectrum are repeated daily within the Classified section (Section C Mondays through Saturdays, D on Sundays.)

Where are the store inserts and flyers that are in the print edition?

They are not available as part of the digital edition because they are printed separately by the advertiser and shipped to us for insertion. The digital edition consists only of pages created by The Herald.

How are Acrobat pages created? Do other papers offer something similar to the Digital Edition

Using some of the coolest software on the market, Acrobat from Adobe Systems. Our original print-edition pages are created using the page-layout program QuarkXpress, which imports stories from Microsoft Word and images from Adobe Photoshop.

Pages are output to printer files (.prn) or saved as Encapsulated PostScript (.eps) files. These are batch-processed into .pdfs by Acrobat Distiller and as .gif thumbnail images by Image Alchemy (from Handmade Software). We also used to use Image Alchemy to put our display ads online as .gif images.

We have been creating .pdfs for internal use for nearly two years, giving our staff access to what is essentially searchable, color, electronic microfilm. Many of our ads also arrive at The Herald from ad agencies as high-quality .pdf files, simplifying the process of making sure the images, colors and fonts match what the advertiser wants.

The Herald's systems manager, Barry Winger, first saw the potential of Acrobat and started generating pages daily in early 2000. We hope someday to generate them back to mid-1998, when we first started producing pages electronically. Barry also was instrumental in using the original digital pages to print and sell high-quality glossy page reprints, which have been popular with our readers.

The Internet digital edition of The Herald was designed and engineered by John Zavinski and David Odem of our online staff. Day-to-day management of the edition and its subscribers is handled by staffers of the online, prepress and circulation departments.

The Herald is a pioneer in this area, although many other newspapers generate Acrobat pages and some are experimenting with online sales.
More answers and help topics are on our help page

PLEASE read our Help and FAQ pages before contacting us for tech support.
Questions/comments/to advertise:

The Herald is a division of Community Newspaper Holdings Inc.

Copyright ©2006 The Sharon Herald Co. All rights reserved.
Reproduction or retransmission in any form is prohibited without our prior, written permission