The Herald does NOT offer technical support for specific hardware and software problems. These include the installation and operation of Adobe Acrobat; browsers such as Internet Explorer and Netscape Communicator; or computers and operating systems.
Please consult the program's help files, the manufacturer's Web site or a computer vendor if you need assistance in those areas.
- Logon names and passwords are case-sensitive. Be sure you are
using all lowercase characters.
- Protect your password.
- If you lose or forget it, please use the password lookup from
us immediately if you believe your logon and password have
been stolen. Users are responsible for the use and misuse of
their account. Password sharing is grounds for termination of your
account under the user
- Never click "Remember Password" if your browser ask if you
are logging in from a public computer, such as at a library,
school or cyber cafe. (For your own computer, however, "Remember
Password" is a useful tool to save you the trouble of typing it
each time you visit).
In MS Internet Explorer, even if you
do not select Remember Password, the browser uses your password
for access to additional password-protected pages. Netscape Navigator
remembers your password without asking. YOU MUST QUIT THE BROWSER
TO CLEAR THE PASSWORD FROM MEMORY AND KEEP OTHERS FROM MISUSING
YOUR ACCOUNT. If you have told the browser to Remember Password
and want to clear it, consult your browser's help files for instructions
on how to remove it.
- Be sure your account is paid and current. If your logon has
stopped working, it could be that your account is past due. Contact
Circulation (number below)
for more information.
- Occasionally a page or a preview thumbnail may be missing.
Sometimes for production reasons we are unable to generate the .pdf
from the printed page. But if there is a blank preview thumbnail, the
.pdf page might still exist. If it does, you'll see the size in brackets
-- such as "[ 184k ]" -- above the blank preview.
Contacting The Herald about the digital edition
Please be sure you are contact the correct department so your problem can be handled promptly and satisfactorily:
» For billing or account inquiries or to subscribe, contact Circulation: (724) 981-6100 or (800) 981-1692 in Pa., NY and Ohio. Circulation is open 8 a.m. to 5 p.m. Eastern Monday through Friday.
» For technical questions or problems; forgotten or stolen passwords; to report a problem with the Web site; or general comments about our services and news content, contact firstname.lastname@example.org (Note: This address is NOT for press releases, announcements or letters to the editor. Those are taken in person, by mail or by fax only.).
Or you may call the online services department at
(724) 981-6100 or (800) 981-1692